Guest Service Ambassador | Motto Hotel |Philadelphia, PA | Modus by PM Hotel Group
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive pay
hotel discounts
Paid Time Off
Flexible Schedule
employee recognition
Training and development opportunities
Equal opportunity employer
Job Description
This dynamic hotel presents an exciting opportunity for a Front Desk Associate to become the welcoming face and heart of the establishment. As a pivotal part of this hospitality company, the chosen candidate will play an instrumental role in creating memorable guest experiences. The hotel prides itself on offering exceptional service, a warm, friendly atmosphere, and a welcoming environment for all visitors. Located in a vibrant area with access to many local attractions such as restaurants, entertainment venues, and sporting events, the hotel encourages its staff to be well-versed in the surrounding community to enhance the guest experience.
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Job Requirements
- high school diploma or equivalent
- some customer service experience preferred
- strong interpersonal skills
- ability to work under pressure
- ability to stand, walk, lift up to 50 pounds, bend, twist, and climb stairs
- flexibility to work nights, weekends, and holidays
- polite and positive attitude
- reliable and professional demeanor
Job Qualifications
- high school diploma or equivalent
- three to six months of related customer service experience preferred
- strong communication and interpersonal skills
- ability to use computers and property management systems
- ability to handle cash accurately
- friendly and outgoing personality
- ability to work in a fast-paced environment
Job Duties
- provide a warm and welcoming environment for guests
- handle guest check-in and check-out efficiently
- share knowledge of local restaurants, entertainment, and sporting events
- communicate clearly and professionally with guests and team members
- manage cash responsibly and use property management systems
- maintain the front desk area and ensure smooth operations
- assist guests with requests and resolve issues promptly
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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