Guest Service Ambassador | Motto Hotel |Philadelphia, PA | Modus by PM Hotel Group
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
competitive pay
hotel discounts
flexible scheduling
Equal opportunity employer
supportive work environment
opportunities for growth
employee recognition programs
Job Description
Our establishment is a vibrant and growing hotel company dedicated to providing exceptional hospitality experiences to all our guests. We pride ourselves on creating an environment where warmth, professionalism, and top-notch service converge to ensure every stay is memorable and comfortable. As a company, we emphasize a welcoming atmosphere that extends from our friendly team to the inviting spaces within our hotel. We are committed to a culture that values diversity, equal opportunity, and the cultivation of an inclusive workforce, which allows us to better serve our diverse clientele and community.
This opportunity invites you to join ... Show More
This opportunity invites you to join ... Show More
Job Requirements
- High school diploma or equivalent
- Ability to interact politely and positively with guests and team members
- Ability to handle challenging requests promptly
- Capacity to work under pressure
- Physical ability to stand, sit, carry up to 50 pounds, bend, twist, climb stairs
- Flexibility to work nights, weekends, and holidays
- Prior experience in hospitality preferred
Job Qualifications
- High school diploma or equivalent
- Three to six months of related experience preferred
- Strong communication and interpersonal skills
- Passion for exceptional customer service
- Ability to work under pressure in a fast-paced environment
- Knowledge of local area and events is a plus
- Basic proficiency with computers and property management systems
Job Duties
- Be the face of the hotel at the front desk
- Provide warm and welcoming service to guests from check-in to check-out
- Share knowledge of local restaurants, entertainment, and sporting events with guests
- Communicate clearly and professionally in a fast-paced environment
- Handle cash responsibly and use computers, databases, and property management systems
- Assist guests with requests in a timely and polite manner
- Manage physical tasks including standing, sitting, carrying, and lifting as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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