Guest Service Agent/Valet-$12 +tips
Job Overview
Compensation
Type:
Hourly
Rate:
Range $13.50 - $17.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
employee discount
Retirement Plan
uniform provided
Training opportunities
team events
Job Description
Hotel Emma is a renowned boutique hotel located in San Antonio, Texas, known for its historic charm, exceptional hospitality, and commitment to delivering an unforgettable guest experience. The hotel blends elegant design with personalized service, making it a favored destination for travelers seeking both luxury and comfort. As part of the Pearl District, Hotel Emma boasts a unique environment that combines rich history with modern amenities, offering guests a distinctive stay that reflects the spirit and culture of the region.
Hotel Emma is currently seeking enthusiastic and dedicated Bellmen to join their team. This position plays a crucial role... Show More
Hotel Emma is currently seeking enthusiastic and dedicated Bellmen to join their team. This position plays a crucial role... Show More
Job Requirements
- effective communication with guests and co-workers
- ability to present and conduct oneself professionally and emulate the Hotel Emma culture
- twelve months related experience
- flexible schedule required including mornings, evenings, weekends and holidays
Job Qualifications
- twelve months related experience
- effective communication skills
- ability to conduct oneself professionally
- knowledge of hotel service standards
- ability to work flexible schedules including mornings, evenings, weekends, and holidays
- ability to work in a team environment
- customer service orientation
Job Duties
- uphold and adhere to the Hotel Emma Purpose of Being, Service Promises and Values and Behaviors
- maintain knowledge of daily house count, arrivals/departures, VIPs, scheduled in-house group activities, locations and times
- proactively welcome all guests with a smile and genuine care
- greet all arriving guests by name and offer luggage assistance
- coordinate with Valet and Front Desk for check-in procedures
- transport luggage to and from guest rooms safely and professionally
- interact with team members and assist other departments as needed
- assist with special requests and miscellaneous tasks
- maintain professional radio etiquette
- communicate pertinent information to Front Office Manager and Assistant Front Office Manager
- open Reception doors for guests and locals
- report to work on time and in uniform
- comply with company policies and procedures
- solicit guest feedback and follow up on issues
- store guest luggage safely with appropriate tagging
- transport guests within a three mile radius using hotel vehicle
- resolve guest complaints and brief Manager on Duty
- maintain lighting of fireplaces as scheduled
- maintain personal appearance and grooming
- be knowledgeable of emergency procedures and hotel policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter