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PM Hotel Group

Guest Service Agents | Sheraton DFW Airport Hotel | Irving, TX

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $18.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

excellent pay
hotel discounts
Career growth opportunities

Job Description

Our hotel is a dynamic and welcoming establishment committed to providing exceptional guest experiences in the hospitality industry. As a vibrant member of the hotel sector, we focus on creating memorable stays for each visitor by combining exceptional service, comfort, and knowledge about the local area. Our friendly and motivated team ensures that we maintain the highest standards of quality and care, making every guest feel valued and well taken care of. We are part of a growing hotel company that values flexibility, dedication, and a passion for hospitality, offering excellent pay and a vibrant work environment with hotel discounts... Show More

Job Requirements

  • High school diploma or equivalent
  • Three to six months of related experience preferred
  • Ability to interact politely and positively with guests and team members
  • Ability to handle challenging requests promptly
  • Ability to work flexible schedules including nights, weekends, and holidays
  • Physical capability to stand, sit, carry or lift up to 50 pounds, walk, bend, twist, and climb stairs
  • Must be a people-person

Job Qualifications

  • High school diploma or equivalent
  • Three to six months of related experience preferred
  • Excellent communication and interpersonal skills
  • Ability to handle cash accurately
  • Proficient in using property management systems and computer databases
  • Strong customer service orientation
  • Able to work under pressure

Job Duties

  • Be the face at the front desk offering warm, outgoing hospitality
  • Provide excellent customer service from check-in to check-out
  • Communicate clearly and professionally in a fast-paced environment
  • Share knowledge of local restaurants, entertainment, and sporting events with guests
  • Handle cash responsibly and reliably
  • Utilize computers, databases, and property management systems efficiently
  • Respond promptly to guest requests and resolve issues

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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please contact the employer.