Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Flexible Schedule
Paid holidays
Job Description
OTH Hotels Resorts is a distinguished hospitality company dedicated to delivering exceptional experiences where hospitality becomes unscripted and genuinely human. Unlike conventional service models that rely on scripts, OTH Hotels Resorts emphasizes authentic interactions with guests, fostering genuine connections and personalized experiences. This approach sets OTH Hotels Resorts apart in the competitive hotel and resort industry, providing a warm, inviting atmosphere that makes every guest feel truly valued and cared for. Known for its commitment to creating unforgettable stays, OTH Hotels Resorts continuously invests in empowering its team members with the mindset and tools necessary to deliver service that exceeds... Show More
Job Requirements
- high school diploma or equivalent
- previous customer service experience preferred
- ability to work flexible hours including weekends and holidays
- strong communication skills in english
- basic computer proficiency
- ability to maintain composure and professionalism under pressure
Job Qualifications
- strong verbal communication skills in english bilingual abilities are a plus
- comfortable using computers and learning hotel systems training provided
- previous hotel front desk or hospitality experience preferred but not required
- detail-oriented organized and able to multitask in a fast-paced environment
- a people-person with a natural warmth and a passion for delivering memorable guest experiences
- calm under pressure and quick to find creative solutions when challenges arise
- reliable flexible and available to work a variety of shifts including weekends and holidays
Job Duties
- welcome guests with warmth and professionalism ensuring a smooth and personalized check-in and check-out experience
- provide thoughtful recommendations directions and assistance to enhance each guest's visit
- handle guest inquiries concerns and special requests with patience empathy and a can-do attitude
- accurately process reservations payments and room assignments using the property management system
- maintain knowledge of hotel features services amenities and local area attractions
- communicate promptly and clearly with other departments to fulfill guest needs such as housekeeping engineering food and beverage
- monitor lobby and guest areas to ensure they are welcoming and well-maintained
- support team members with administrative or operational tasks as needed
- follow safety security and confidentiality procedures to protect guests and property
- represent the spirit of oth hotels resorts with every interaction onsite or over the phone
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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