Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Retirement Plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta is a prominent hospitality company known for its commitment to delivering exceptional guest experiences across its diverse portfolio of hotels and resorts. As a respected brand in the hotel industry, Sonesta places a strong emphasis on providing quality services to its guests, ensuring comfort, convenience, and memorable stays. With locations strategically positioned in vibrant destinations, Sonesta offers a blend of modern amenities and traditional hospitality values that cater to both leisure and business travelers.
The Guest Services Agent (GSA) role at Sonesta is integral to the smooth operation and success of the hotel. This position is designed for in... Show More
The Guest Services Agent (GSA) role at Sonesta is integral to the smooth operation and success of the hotel. This position is designed for in... Show More
Job Requirements
- high school diploma or equivalent
- one year of previous hotel experience or retail customer service preferred
- previous background from the extended stay industry preferred
- ability to speak, read, and write fluent English
- professional verbal and written communication skills
- mathematical skills including basic math and budgeting concepts preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- will be required to obtain ServSafe certification
- may be required to obtain TIPS certification
- valid driver's license
- frequently standing up, bending, climbing, kneeling, and moving about the facility
- carrying, lifting or pulling items weighing up to 50 pounds
- frequently handling objects and equipment
- standing for extended periods of time
- will be required to work mornings, evening, weekends, and holidays
Job Qualifications
- high school diploma or equivalent
- one year of previous hotel experience or retail customer service preferred
- previous background from the extended stay industry preferred
- ability to speak, read, and write fluent English
- professional verbal and written communication skills
- mathematical skills including basic math and budgeting concepts preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- will be required to obtain ServSafe certification
- may be required to obtain TIPS certification
- valid driver's license
Job Duties
- Deliver on the promise of Sonesta service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- register guests, issue room keys, and provide information on hotel services and room location
- answer phones in a prompt and courteous manner
- accurately process all cash and credit card transactions in accordance with established procedures including posting charges, completing cashier reports, preparing deposits, and securing assigned bank
- maintain the security of cash, credit card transactions, and guest information
- book guest reservations for individuals and groups, process cancellations, revisions and updates
- up-sell rooms to maximize revenue
- follow seasonal demand reservation strategy regarding room type and pricing
- promote teamwork and quality service through daily communication and coordination with other shifts and departments
- service the shoppe and the pour ensuring guests receive services and products, complying with alcohol laws
- ensure guest special requests are fulfilled and services delivered properly
- issue, control and release guest safe-deposit boxes
- comply with federal, state and local laws regarding health, safety, and alcohol services
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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