Guest Service Agent (Part-Time/Full-Time) | evo Campus Salt Lake City | Salt Lake City, Utah
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive compensation
Health Insurance
Dental Insurance
Vision Insurance
401k
Paid parental leave
Tuition Reimbursement
Job Description
Modus Hotels by PM Hotel Group operates in the hospitality industry, dedicated to creating unique and community-driven experiences across their properties. One of their standout locations, evo Campus in Salt Lake City, is situated in the vibrant Granary neighborhood and features a combination of hotel accommodations, retail, and recreational spaces focusing on outdoor lifestyle culture. Modus Hotels embraces a culture that is passionate about hospitality, team growth, innovation, inclusivity, and driving business excellence. Recognized as a top workplace by reputable publications, this company fosters an environment where employees can thrive, learn, and advance their careers, making it an ideal place... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hospitality or customer service preferred
- ability to work full-time on-site
- availability to work irregular hours including evenings, weekends, and holidays
- basic computer proficiency including familiarity with property management systems preferred
- excellent communication skills
- ability to handle cash and payment processing
- ability to stand for prolonged periods
- ability to maintain a professional and friendly demeanor at all times
Job Qualifications
- Excellent interpersonal skills
- ability to work well with co-workers and the public
- punctual with regular and reliable attendance
- ability to accurately compute and manipulate mathematical calculations
- extremely detail oriented
- courteous, friendly and professional manner
- independent thinker and quick study
- good team player
- willingness to go the extra mile
- ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness
- ability to solve practical problems and deal with a variety of situations
- ability to effectively deal with internal and external customers with patience, tact, and diplomacy
Job Duties
- Develop in depth understanding of the property management system and POS functionality
- provide gracious and sincere customer service to all arriving and departing hotel guests and visitors
- follow all specified hotel procedures to properly conduct front of the house business including answering telephones, taking reservations in person and over the phone, reading and responding to hotel email, checking guests in and out, completing group pre-registrations and key packets, posting charges and processing payments, communicating with housekeeping and maintenance, handling mail and coordinating deliveries
- anticipate guests' needs and act promptly to acknowledge all guests
- communicate service and amenities of the hotel to guests and provide concierge service as needed
- maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities
- be familiar with all hotel information necessary to increase revenues and enhance customer satisfaction
- react immediately in a positive way to resolve guest complaints and problems, referring to management as needed
- complete shift checklists and special projects as assigned
- follow all specified procedures to correctly handle cash, credit, and gift certificate transactions
- meet with departing front desk host to review business status and follow-up items
- keep the front desk and lobby areas clean and well organized
- be available to work irregular hours including evenings, weekends, and holidays
- be familiar with hotel emergency procedures and provide calm assistance in emergencies
- follow all company policies and procedures
- report suspicious occurrences and hazardous conditions
- maintain cleanliness and safety of work areas
- follow all safety standards including proper equipment handling
- attend mandatory meetings
- perform other tasks including cross-training as directed
- develop relationships with local service providers such as bonded babysitters, florists, and beauty shops
- work a flexible schedule including overnight shifts as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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