Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee wellness programs
Career development opportunities
Job Description
Kimpton Hotels is a renowned boutique hotel brand founded in San Francisco in 1981 by Bill Kimpton. Known for its entrepreneurial spirit and a culture that values genuine human connections, Kimpton Hotels has redefined hospitality by creating personalized, heartfelt guest experiences. Unlike generic hotel chains, Kimpton prioritizes a unique, welcoming environment where diversity, creativity, and individuality are celebrated. The brand's mission is to improve the lives of guests, employees, owners, and communities through spirited hospitality and exceptional service. Their dedication to fostering meaningful connections extends from coworkers to guests, which creates an atmosphere where people can be themselves and thrive... Show More
Job Requirements
- High school diploma or general education degree (GED)
- previous front desk or customer service experience preferred
- flexible schedule including overnight, weekends and holidays
- knowledge of local area services and attractions
- ability to multitask and work well under pressure
- familiarity with hotel systems helpful
- strong customer service orientation
Job Qualifications
- Previous experience in a front desk or customer-facing role
- high school diploma or general education degree (GED)
- knowledgeable of immediate area, services, attractions, and events
- able to work overnight shifts, weekends and holidays
- able to work well under pressure handling many arrivals and departures
- familiar with hotel systems and operations
- strong communication skills
Job Duties
- Review arrivals noting special requests and blocking rooms as needed
- check in and check out hotel guests in a confident, professional and friendly manner
- answer all phone calls promptly and knowledgeably, ensuring complete and accurate information
- complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
- conduct pre-assignment of hotel rooms including VIPs, repeat guests, packages, and special requests
- follow established key control policy
- ensure proper credit policies are followed
- submit all lost and found articles with completed reports
- be familiar with fire and emergency procedures
- open, secure, and balance out daily shift bank by counting and verifying cash, check, and credit card transactions
- verify credit limit report
- monitor room availability throughout shift
- review daily selling status of the hotel using yield management system
- attend monthly department meetings
- communicate via telephone and/or radio with other departments
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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