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Drury Hotels

Guest Service Agent - Part Time

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Type:
Hourly
Rate:
Exact $17.50
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Work Schedule

Flexible
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Benefits

Quarterly bonus
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Employee Discounts

Job Description

Drury Hotels is a renowned hospitality company known for its commitment to excellence and delivering exceptional guest experiences. With a strong presence across multiple locations, Drury Hotels prides itself on creating a welcoming and supportive environment not only for its guests but also for its team members. The company has earned recognition, including being ranked among Newsweek's America's Greatest Workplaces in 2025, a testament to its dedication to workplace quality and employee satisfaction. At Drury Hotels, the philosophy centers around more than just providing jobs, it’s about fostering a sense of belonging. Every individual’s contribution is valued, and there is... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred
  • Ability to handle cash accurately and responsibly
  • Strong communication skills in English
  • Ability to multitask and work in a fast-paced environment
  • Willingness to work flexible hours including early mornings, evenings, and weekends
  • Positive attitude and commitment to providing excellent guest service

Job Qualifications

  • Warm and friendly manner in relating to and interacting with the public
  • Demonstrated attention to detail while handling multiple tasks simultaneously
  • Familiarity with handling money, making change, and using office machines in day-to-day activities
  • Ability to speak and receive direction in English, both written and verbal
  • Willingness and ability to work alone as scheduled

Job Duties

  • Serve as the happy, helpful face of our hotel to guests entering and departing our front door
  • Ensure exceptional, positive experiences for our diverse team members and guests
  • Assist guests in a friendly, efficient, courteous, and professional manner
  • Perform front desk related functions including checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution
  • Assist with breakfast and 5:30 p.m. Kickback service including food preparation, set up, guest service as host or bartender, and clean-up
  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers
  • Ensure an exceptional guest experience by providing courteous, friendly guest service with a +1 Service attitude

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Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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