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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $21.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
Various Employee Perks and Discounts
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is recognized as the 8th largest hotel company in the United States, boasting a rapidly growing presence in the hospitality industry. Offering a diverse portfolio that includes a unique blend of full-service and focused hotels in key metropolitan areas, Sonesta operates over 1000 properties across eight countries. This expansive reach is comprised of owned, managed, and franchised hotels, positioning Sonesta as a highly influential player in the lodging market. The company is distinguished not only by its scale but also by its commitment to delivering exceptional service driven by a human-centric approach. Sonesta’s corporate philosophy emphasizes passion,... Show More
Job Requirements
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willing to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver’s license
- Frequently standing up, bending, climbing, kneeling, and moving about the facility
- Carrying, lifting or pulling items weighing up to 50 pounds
- Frequently handling objects and equipment
- Standing for extended periods of time
- Willingness to work mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willing to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver’s license
Job Duties
- Deliver on the promise of Sonesta service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures including posting charges, completing reports, preparing deposits, and securing assigned bank
- Maintain the security of cash, credit card transactions, and guest information
- Book guest reservations for individuals and/or groups, process cancellations, revisions, and updates
- Up-sell rooms where possible to maximize revenue
- Follow seasonal demand reservation strategy regarding room type and pricing
- Promote teamwork and quality service through communication and coordination with other shifts and management
- Service the shoppe and the pour ensuring guests receive offered products and comply with alcohol laws
- Ensure guest special requests are fulfilled and proper delivery of guest services
- Issue, control, and release guest safe-deposit boxes
- Comply with federal, state, and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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