Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $24.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Bonuses
Job Description
HRI Hospitality is a distinguished hotel ownership and management company renowned for its unique approach to revitalizing and managing hospitality properties. With a rich history of restoring hotels to their former splendor, as well as spearheading new build projects, HRI Hospitality transforms properties into vibrant urban community centers where guests feel welcomed and valued. The company operates a diverse portfolio of brands across exciting locations, making it a dynamic and rewarding workplace for professionals passionate about hospitality. HRI Hospitality is committed to fostering an environment that cultivates growth, innovation, and exceptional guest experiences, serving as an ideal destination for individuals... Show More
Job Requirements
- Minimum of six months in customer service preferably in a hotel setting such as Hilton, Marriott, Hyatt or other hotel brand
- flexible schedule and availability to work weekends, holidays, and overnight shifts
- exceptional customer service skills
- able to stand and walk for extended periods
- able to lift and move up to 50 pounds
- effective communication skills
- attention to detail
- ability to work in a fast-paced environment
- willingness to follow company policies and procedures
Job Qualifications
- Minimum of six months of customer service experience preferably in a hotel setting
- exceptional customer service skills
- ability to communicate effectively both verbally and in writing
- proficiency with front desk procedures and reservation systems
- ability to handle cash and maintain accuracy in financial transactions
- strong organizational skills and attention to detail
- courteous and professional demeanor
Job Duties
- Complete all daily front desk agent tasks
- greet and assist guests in a friendly and professional manner during check-in, check-out, and throughout their stay
- resolve guest issues, complaints, and requests with a sense of urgency and empathy
- ensure that all front desk procedures including room assignments, payment processing, and key distribution are performed accurately
- maintain knowledge of all hotel features, services, hours of operation, and room types
- ensure all reservations that need to be made manually are entered into the system
- meet Hilton Honors enrollment goals by signing up guests during check-in
- obtain assigned bank and ensure the accuracy of contracted monies, keep bank secure at all times, adhere to all cashiering procedures
- meet with supervisors to review daily assignments and priorities
- answer department telephone promptly using correct greeting and telephone etiquette
- assist all departments and executives in obtaining appropriate information regarding groups, inventory, and guest information
- communicate effectively with other departments such as housekeeping, engineering, and food and beverage using tools like Quore, Outlook, and hotel radios
- follow up with guest requests and complaints
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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