Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Employee assistance program
Job Description
The Lodge at Ventana Canyon, located in Tucson, Arizona, is a premier resort known for its stunning natural surroundings and exceptional guest experiences. Nestled in the breathtaking landscape of the Sonoran Desert, this resort offers guests a luxurious retreat blended with the beauty of nature. The Lodge provides various amenities including fine dining, spa services, and outdoor recreational activities, making it a sought-after destination for travelers seeking relaxation and adventure alike. Consistently recognized for its commitment to outstanding hospitality, the Lodge at Ventana Canyon values its employees as integral to delivering memorable stays for all guests. The resort fosters an... Show More
Job Requirements
- High school diploma or equivalent
- Must be 21 or older to operate the company van
- Possess a valid driver's license and pass a driving record check
- Must be able to pass a background check
- One to three months' customer service experience and/or training or equivalent combination of education and experience preferred
- Required to be available to work evenings, holidays, and weekends
- Basic mathematical skills
- Word and Excel proficient
- Outlook proficient
Job Qualifications
- Excellent communication and interpersonal skills
- Must possess excellent verbal, written and electronic communication and listening skills
- Proven ability to adapt to varying situations and lead/train the team when under pressure
- Ability to work in a fast-paced environment
- Attention to detail
- Ability to handle multiple tasks simultaneously
- High school diploma or equivalent
- Must be 21 or older to operate the company van
- Possess a valid driver's license and pass a driving record check
- Night auditor experience a plus
- Must be able to pass a background check
- One to three months' customer service experience and/or training or equivalent combination of education and experience preferred
- Required to be available to work evenings, holidays, and weekends
- Basic mathematical skills
- Word and Excel proficient
- Outlook proficient
Job Duties
- Acts as greeter for guests entering and exiting the front entrance, is always aware of the bell desk and parking lot area to ensure all guests that are in the vicinity are greeted and assistance is provided as needed
- Acts as a valet by opening car doors as they pull up, parking and retrieving customer cars as needed
- Assists guests with loading and unloading their luggage/golf clubs from their vehicles and transports luggage to and from their room
- Checks all guests in to the resort based on established procedures
- Authorizes guest credit cards at check in for the appropriate charge amount
- Provides a brief tour of the property to incoming guests not familiar with the property
- Promptly answers the front desk phone and directs calls to the appropriate location
- Provides accurate and complete information about the resort and the surrounding area
- Answers guest questions and provides directions
- Provides shuttle services for guests and associates
- Assists with faxing, copying and message taking duties
- Delivers items to guests such as messages, faxes, packages, and amenities
- Creates keys for guests as needed and checks their ID
- Activates the appropriate emergency procedures in the event of a fire, accident, weather, or medical emergency
- Ensures cleanliness of the Lodge shuttle and reports vehicle issues promptly
- Keeps lobby area tidy, prepares maps, polishes bell carts and other activities as assigned
- Incorporates safe work practices in job performance
- Helps guests with restaurant suggestions and reservations, transportation, and other misc. concierge questions when concierge is not available
- Goes over guest folios with guests when cashier is not available
- Performs check out based on established procedures when cashier is not available
- Assists with reservations (existing and new) when reservations are not available
- Assists with Spa reservations and maintains basic knowledge of current offerings and specials
- Performs other duties as assigned
- Maintains flexibility to take on new and different tasks as directed by the Department Leader
- Attends staff meetings
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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