Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
Various Employee Perks and Discounts
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta is a well-established, globally recognized hospitality company known for its dedication to providing exemplary guest experiences across its portfolio of hotels and resorts. With a commitment to delivering outstanding service and maintaining high standards, Sonesta continually seeks talented professionals who are passionate about hospitality and guest satisfaction. The company fosters a supportive and inclusive work environment where employees have the opportunity to grow their careers while contributing to the overall success of the hospitality industry. As a leader in hotel management, Sonesta emphasizes quality service, innovation, and a personal touch in every interaction with guests, ensuring that every stay... Show More
Job Requirements
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver's license
- Ability to frequently stand, bend, climb, kneel and move about the facility
- Ability to carry, lift or pull items up to 50 pounds
- Ability to frequently handle objects and equipment
- Ability to stand for extended periods
- Availability to work mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Other languages beneficial
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver's license
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
- Maintain the security of cash, credit card transactions, and guest information
- Book guest reservations for individuals and/or groups
- process cancellations, revisions, and updates
- Upsell rooms where possible to maximize revenue
- Follow seasonal demand reservation strategy as communicated by the management team
- Promote teamwork and quality service through communication and coordination with other shifts and departmental management
- Service the shoppe and the pour ensuring guests receive service and products
- Follow all local laws regarding alcoholic beverage sales
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered
- Issue, control and release guest safe-deposit boxes
- Comply with federal, state and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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