Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta is a globally recognized hospitality company known for delivering exceptional guest experiences across its network of hotels and resorts. As a respected leader in the hotel industry, Sonesta prides itself on combining boutique-style services with dependable accommodations, catering to both business and leisure travelers. Offering a diverse portfolio that ranges from extended stay properties to upscale city center hotels, Sonesta emphasizes a culture of warmth, professionalism, and excellence. The company is committed to fostering a supportive work environment where employees can grow and thrive, contributing directly to the brand's reputation for outstanding service and quality.
The role of G... Show More
The role of G... Show More
Job Requirements
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous background in extended stay industry preferred
- Fluent English communication skills
- Professional verbal and written communication
- Mathematical skills preferred
- Problem solving and organizational skills preferred
- Experience with Microsoft Office and Opera systems preferred
- ServSafe certification required
- Possible TIPS certification required
- Valid driver's license
- Ability to stand, bend, climb, kneel, and move frequently
- Ability to lift up to 50 pounds
- Ability to handle objects and equipment frequently
- Willingness to work mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous background in extended stay industry preferred
- Ability to speak, read, and write fluent English
- Other languages beneficial
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver's license
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
- Responsible to maintain the security of cash, credit card transactions, and guest information
- Routinely book guest reservations for individuals and/or groups, process cancellations, revisions, and updates
- Up-sell rooms to maximize revenue
- Follow seasonal demand reservation strategies regarding room type and pricing
- Promote teamwork and quality service through coordination with other shifts and management
- Service the shoppe and the pour by ensuring guest receipt of services and products
- Ensure guest special requests are fulfilled
- Issue, control and release guest safe-deposit boxes
- Comply with local, state, and federal laws regarding health, safety and alcohol services
- Perform other duties as assigned
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter