Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $21.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta Hotels is a renowned hospitality company known for delivering exceptional guest experiences across a global portfolio of hotels and resorts. Renowned for its commitment to quality service and guest satisfaction, Sonesta has established itself as a trusted name in the hotel industry, catering to both leisure and business travelers. This company prides itself on fostering a welcoming atmosphere where every guest feels valued, respected, and well taken care of throughout their stay. Sonesta’s mission revolves around delivering the highest standards of service, comfort, and convenience to create memorable experiences for all guests.
The role of the Guest Service... Show More
The role of the Guest Service... Show More
Job Requirements
- High school diploma or equivalent required
- Minimum one year of hotel or retail customer service experience preferred
- Ability to speak, read, and write fluent English
- Must have professional verbal and written communication skills
- Frequent standing, bending, climbing, kneeling, and moving about the facility
- Ability to carry, lift or pull items weighing up to 50 pounds
- Frequent handling of objects and equipment
- Standing for extended periods of time
- Willingness to work mornings, evenings, weekends, and holidays
- Valid driver’s license required
- Required to obtain ServSafe certification
- May be required to obtain TIPS certification
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Background in extended stay industry preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Basic mathematical skills including math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May require TIPS certification
- Valid driver’s license
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
- Responsible to maintain the security of cash, credit card transactions, and guest information
- Book guest reservations for individuals and/or groups by phone or in person
- Process cancellations, revisions, and information updates
- Up-sell rooms where possible to maximize revenue
- Follow seasonal demand reservation strategy communicated by management
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel
- Follow all local laws regarding alcoholic beverage sales
- Ensure guest special requests are fulfilled and proper delivery of guest services provided
- Issue, control and release guest safe-deposit boxes
- Comply with federal, state and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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