Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $25.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
hotel discounts
competitive hourly wage
Paid holidays
Employee assistance program
Job Description
The hiring establishment is a dynamic hotel known for its commitment to exceptional guest service and creating memorable experiences for all visitors. This hotel prides itself on being a vibrant and welcoming place where guests feel valued and cared for from the moment they walk through the doors until their departure. It caters to diverse clientele looking for a comfortable, friendly, and efficient lodging experience, supported by a professional and enthusiastic team dedicated to maintaining high standards of hospitality and customer satisfaction. The hotel is recognized for its strong emphasis on community engagement, local area knowledge, and personalized guest interactions,... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service or hospitality experience preferred
- Excellent verbal and written communication skills
- Ability to interact politely and positively with guests and team members
- Capacity to handle requests efficiently including difficult situations
- Ability to work flexible hours including nights, weekends, and holidays
- Physical ability to stand, walk, carry/lift up to 50 pounds, bend, twist and climb stairs
- Must be reliable and comply with attendance rules
- Must be able to maintain professionalism under pressure
Job Qualifications
- High school diploma or equivalent
- Three to six months of related experience preferred
- Strong interpersonal and communication skills
- Ability to handle cash transactions accurately
- Proficiency with computers and property management systems
- Knowledge of local area attractions and amenities
- Ability to work under pressure and handle challenging situations
- Professional appearance and demeanor
- Flexibility to work varying shifts including nights, weekends, and holidays
Job Duties
- Greet customers immediately with a friendly and sincere welcome
- Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions
- Complete the registration process by inputting and retrieving information from a computer system, and confirming pertinent information including number of guests and room rate
- Promote PMHS and brand marketing programs
- Make appropriate selection of rooms based on guest needs
- Code electronic keys
- Non-verbally confirm the room number and rate
- Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate
- Verify and imprint credit cards for authorization using electronic acceptance methods
- Handle cash, make change and balance an assigned house bank
- Accept and record vouchers, travelers checks, and other forms of payment
- Convert foreign currency at current posted rates
- Post charges to guest rooms and house accounts using the computer
- Promptly answer the telephone using positive and clear communication
- Input messages into the computer
- Retrieve messages and communicate the content to the guest
- Retrieve mail, small packages and facsimiles for customers as requested
- Close guest accounts at time of check-out and ascertain satisfaction
- Negotiate compromise in the event of dissatisfaction, which may include authorizing revenue allowances
- File guest complaints, conducting thorough research to develop the most effective solutions and negotiate results
- Remain calm and alert especially during emergency situations and heavy hotel activity
- Plan and implement detailed steps by using experienced judgment and discretion
- Comply with attendance rules and be available to work on a regular basis
- Perform any other job-related duties as assigned
- Communicate clearly and demonstrate a high level of professionalism
- Provide exceptional customer service and handle challenging requests
- Share excellent knowledge of local happenings in restaurants, entertainment, and sporting events with guests
- Handle cash responsibly and reliably
- Use computers, databases, and property management systems efficiently
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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