Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Match
Daily Pay
Life insurance
Travel Discounts
Commuter transit
Commuter parking
employee assistance
Wellness Program
Professional Development
Referral Bonus
Job Description
HHM Hotels is a reputable hospitality company known for providing exceptional guest experiences across its portfolio of properties. As a forward-thinking hotel group, HHM Hotels is committed to excellence in service delivery, embracing sustainable practices, and fostering a supportive and inclusive work environment. The company operates full-service hotels that cater to a diverse array of travelers, ensuring comfort, convenience, and a welcoming atmosphere for all guests. With a focus on continuous improvement, HHM Hotels invests in employee growth and development to maintain high standards in the hospitality industry. The company prides itself on offering competitive wages and comprehensive benefits to... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Greet guests promptly and courteously
- register guests and assign rooms
- establish payment methods and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change
- transmit and receive messages using telephones or PMS system
- respond to guest requests in a timely manner
- receive and resolve guest complaints or escalate as needed
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities such as balancing accounts and audits
- focus on increasing guest satisfaction scores
- practice safe work habits and follow safety standards
- assist in breakfast area or with guest luggage during peak times
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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