Company Logo or Photo

Guest Service Agent - J1

Job Overview

briefcase

Employment Type

Full-time
Part-time
clock

Compensation

Type:
Hourly
Rate:
Range $14.00 - $18.00
clock

Work Schedule

Rotating Shifts
Weekend Shifts
diamond

Benefits

Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Match
Daily Pay
Life insurance
Travel Discounts
Commuter transit
Commuter parking
employee assistance
Wellness Program
Professional Development
Referral Bonus

Job Description

HHM Hotels is a reputable hospitality company known for providing exceptional guest experiences across its portfolio of properties. As a forward-thinking hotel group, HHM Hotels is committed to excellence in service delivery, embracing sustainable practices, and fostering a supportive and inclusive work environment. The company operates full-service hotels that cater to a diverse array of travelers, ensuring comfort, convenience, and a welcoming atmosphere for all guests. With a focus on continuous improvement, HHM Hotels invests in employee growth and development to maintain high standards in the hospitality industry. The company prides itself on offering competitive wages and comprehensive benefits to... Show More

Job Requirements

  • High school diploma or equivalent preferred
  • previous customer service experience or equivalent training required
  • knowledge of PMS systems preferred

Job Qualifications

  • High school diploma or equivalent preferred
  • previous customer service experience or equivalent training required
  • knowledge of PMS systems preferred

Job Duties

  • Greet guests promptly and courteously
  • register guests and assign rooms
  • establish payment methods and verify credit
  • make and confirm reservations
  • compute bills, collect payments, and make change
  • transmit and receive messages using telephones or PMS system
  • respond to guest requests in a timely manner
  • receive and resolve guest complaints or escalate as needed
  • secure guests' valuables in hotel safe or safe-deposit boxes
  • perform bookkeeping activities such as balancing accounts and audits
  • focus on increasing guest satisfaction scores
  • practice safe work habits and follow safety standards
  • assist in breakfast area or with guest luggage during peak times
  • ensure overall guest satisfaction
  • perform other duties as requested by management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

Loading...
We didn't receive the exact location for this job posting,
please contact the employer.