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Guest Service Agent (Full-Time) | evo Hotel Salt Lake City | Salt Lake City, Utah
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $16.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Paid parental leave
Tuition Reimbursement
Job Description
evo Campus Salt Lake City is a dynamic and culturally rich hospitality establishment located in the vibrant Granary neighborhood of Salt Lake City. This lifestyle hotel offers a unique blend of brick, timber, and concrete architecture housing a 52-room hotel, an evo retail store, and an innovative skatepark. The vision of evo Campus is to create a community hub by bringing together ethos-driven businesses and customers who share a passion for the outdoors and culturally inspiring lifestyle elements. Known for its commitment to excellent service, diversity, and community engagement, evo Campus fosters an environment where associates thrive by embracing change... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality or customer service preferred
- ability to work full-time on-site
- availability to work evenings, weekends, holidays, and overnight shifts as needed
- strong communication skills
- basic computer proficiency
- ability to remain calm and handle emergencies
- reliable and punctual attendance
- ability to manage multiple tasks efficiently
- physical ability to maintain cleanliness and organization of work area
Job Qualifications
- Excellent interpersonal skills
- ability to work well with co-workers and the public
- punctual with regular and reliable attendance
- ability to accurately compute and manipulate mathematical calculations
- extremely detail oriented
- courteous, friendly, and professional manner
- independent thinker and quick learner
- good team player
- willingness to go the extra mile
- ability to perform duties with attention to detail, speed, accuracy, follow-through, and minimum supervision
- ability to solve practical problems and deal with various situations
- ability to deal effectively with customers requiring patience, tact, and diplomacy
Job Duties
- Develop in depth understanding of the property management system and POS functionality
- provide gracious and sincere customer service to all arriving and departing hotel guests and visitors
- follow all specified hotel procedures including answering telephones, taking reservations, reading and responding to emails, checking guests in and out, completing group pre-registrations and key packets, posting charges and processing payments, communicating with housekeeping and maintenance, handling mail and coordinating deliveries
- anticipate guests' needs and act promptly to acknowledge all guests anytime
- communicate service and amenities of the hotel to guests and provide Concierge service as needed
- be familiar with hotel information to increase revenues and enhance customer satisfaction including rate structures and sales strategies
- react immediately to resolve guest complaints and refer to management when necessary
- complete shift checklists and special projects
- follow all specified procedures for cash, credit, and gift transactions
- keep front desk and lobby areas clean and organized
- be available to work irregular hours including nights, weekends and holidays
- be familiar with hotel emergency procedures and provide calm assistance
- follow company policies and safety standards
- attend mandatory meetings
- perform other tasks including cross-training as directed
- develop relationships with local service providers
- work a flexible schedule including overnight shifts as needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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