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Guest Service Agent - Full Time - Cambria Boston-Somerville

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $21.00 - $22.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Hourly wage between $21-22
Medical insurance
Dental Insurance
Paid parental leave
Paid medical leave
Life insurance
AD&D insurance
long-term disability insurance
Employee assistance program
401(k) with employer match
Employee Discounts

Job Description

Cambria Hotel Boston-Somerville is a modern and sophisticated hotel located at the bustling intersection of Somerville and Cambridge, Massachusetts. As a part of the renowned Saunders Hotel Group, this property reflects the energy, creativity, and rich culture of the surrounding neighborhood, offering guests a unique experience that blends local charm with upscale amenities. The hotel caters to travelers who want to feel like locals, whether staying for a short visit or an extended period. Cambria Hotel provides an environment where both comfort and convenience merge, with thoughtfully designed spaces and attentive services tailored to meet the diverse needs of its... Show More

Job Requirements

  • Excellent verbal and written communication skills in English
  • A guest-centric mindset
  • Ability to stand for extended periods up to 6 hours
  • Flexibility to work a varied schedule including days, nights, weekends, and holidays
  • Some college coursework preferred
  • Prior experience in hospitality is a plus

Job Qualifications

  • Excellent verbal and written communication skills in English
  • Multilingual a plus
  • A guest-centric mindset
  • Ability to stand for extended periods up to 6 hours
  • Flexibility to work a varied schedule including days, nights, weekends, and holidays
  • Some college coursework preferred
  • Prior experience in hospitality is a plus

Job Duties

  • Greet guests with warmth and professionalism, creating a welcoming first impression
  • Manage guest check-ins and check-outs efficiently and accurately
  • Provide information about hotel amenities, services, and the local area
  • Anticipate guest needs and proactively resolve questions or concerns
  • Maintain an energetic, organized, and engaging lobby environment
  • Collaborate with other hotel teams to deliver seamless service

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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