Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta Hotels is a globally recognized hospitality chain renowned for delivering exceptional guest experiences across its diverse portfolio of hotels, resorts, and vacation properties. With a commitment to quality service and customer satisfaction, Sonesta prides itself on fostering a culture that emphasizes teamwork, respect, and professional growth. As a leader in the hospitality industry, Sonesta focuses on creating lasting impressions for guests by blending personalized service with modern amenities and local charm. The company operates in numerous locations worldwide, offering a variety of accommodation options and services tailored to both business and leisure travelers.
The role of the Guest S... Show More
The role of the Guest S... Show More
Job Requirements
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Required to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver's license required
- Frequently standing up, bending, climbing, kneeling, and moving about the facility
- Carrying, lifting or pulling items weighing up to 50 pounds
- Frequently handling objects and equipment
- Standing for extended periods of time
- Required to work mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Background from the extended stay industry preferred
- Ability to speak, read, and write fluent English, other languages beneficial
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Required to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver's license required
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures including posting all charges, completing cashier and other reports, preparing deposit, and securing assigned bank
- Maintain the security of cash, credit card transactions, and guest information
- Routinely book guest reservations for individuals and/or groups, process cancellations, revisions, and updates
- Up-sell rooms to maximize revenue
- Follow seasonal demand reservation strategy for room type and length of stay pricing
- Promote teamwork and quality service through daily communication and coordination with other shifts and management
- Service the shoppe and the pour ensuring guests receive offered products and services
- Ensure guest special requests are fulfilled and proper delivery of guest services
- Issue, control, and release guest safe-deposit boxes
- Comply with federal, state, and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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