Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta is a globally recognized hospitality company renowned for delivering exceptional guest experiences across its diverse portfolio of hotels, resorts, and extended stay properties. With a strong commitment to quality service and memorable stays, Sonesta operates numerous properties including full-service hotels, boutique hotels, and luxury resorts. The brand prides itself on its dedication to the guest experience, illustrated by their unique G.U.E.S.T. standards that emphasize genuine, understanding, engaging, service-oriented, and timely hospitality. Sonesta’s commitment to innovation and excellence in its service is evident in every interaction, aiming to create a welcoming environment for all guests.
The role of the G... Show More
The role of the G... Show More
Job Requirements
- High school diploma or equivalent required
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Will be required to obtain a ServSafe certification
- May be required to obtain a TIPS certification
- Valid driver’s license required
- Frequently standing up, bending, climbing, kneeling, and moving about the facility
- Carrying, lifting or pulling items weighing up to 50 pounds
- Frequently handling objects and equipment
- Standing for extended periods
- Will be required to work mornings, evening, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts preferred
- Problem solving, reasoning, motivating, organizational, and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver’s license
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures including posting charges, completing reports, preparing deposits, and securing assigned bank
- Maintain the security of cash, credit card transactions, and guest information
- Book guest reservations for individuals and/or groups, process cancellations, revisions, and information updates
- Up-sell rooms to maximize revenue
- Follow seasonal demand reservation strategy as communicated by hotel management
- Promote teamwork and quality service through daily communication and coordination with other shifts and management
- Service hotel amenities ensuring guests receive services and products while complying with alcohol sales laws
- Ensure fulfillment of guest special requests and delivery of proper guest services
- Issue, control, and release guest safe-deposit boxes
- Comply with federal, state, and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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