Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
short term disability
long term disability
employee perks
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta Hotels is a renowned hospitality company recognized for its commitment to providing exceptional guest experiences across its diverse portfolio of hotels and resorts. Established with a mission to offer superior service and comfort, Sonesta has grown to become a prominent name in the hospitality industry, known for its innovative services and guest-centric approach. The company proudly upholds its brand promise through high standards of quality, professionalism, and personalized care, ensuring every guest’s stay is memorable and enjoyable. Sonesta operates a variety of properties including luxury, extended stay, and mid-scale hotels, catering to both leisure and business travelers. This blend... Show More
Job Requirements
- High school diploma or equivalent
- one year of previous hotel experience or retail customer service preferred
- previous background from the extended stay industry preferred
- ability to speak, read, and write fluent English
- professional verbal and written communication skills
- mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- will be required to obtain ServSafe certification
- may be required to obtain TIPS certification
- valid driver's license required
- frequently standing up, bending, climbing, kneeling, and moving about the facility
- carrying, lifting or pulling items weighing up to 50 pounds
- frequently handling objects and equipment
- standing for extended periods of time
- will be required to work mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- one year of previous hotel experience or retail customer service preferred
- previous background from the extended stay industry preferred
- ability to speak, read, and write fluent English, other languages beneficial
- professional verbal and written communication skills
- mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- will be required to obtain ServSafe certification
- may be required to obtain TIPS certification
- valid driver's license required
Job Duties
- Deliver on the promise of Sonesta service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- register guests, issue room keys, and provide information on hotel services and room location
- answer phones in a prompt and courteous manner
- accurately process all cash and credit card transactions in accordance with established procedures including posting charges, completing reports, preparing deposits, and securing assigned bank
- maintain the security of cash, credit card transactions, and guest information
- routinely book guest reservations for individuals and/or groups, process cancellations, revisions, and updates
- up-sell rooms where possible to maximize revenue
- follow seasonal demand reservation strategy as directed by hotel management regarding room types and pricing
- promote teamwork and quality service through daily communication and coordination with other shifts and management
- service the shoppe and the pour by ensuring guests receive hotel services and products, comply with local laws on alcoholic beverage sales
- ensure guest special requests are fulfilled and proper delivery of guest services is achieved
- issue, control, and release guest safe-deposit boxes
- comply with federal, state, and local laws regarding health, safety, and alcohol services
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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