Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.50 - $17.00
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Professional Development
Employee Discounts
Retirement Plan
team environment
Training opportunities
Job Description
Hilton is a globally recognized leader in the hospitality industry, known for its luxurious full-service hotels, resorts, extended-stay suites, and mid-priced hotels. Founded nearly a century ago, Hilton has built a strong reputation for delivering exceptional guest experiences that combine superior accommodations, top-notch service, comprehensive amenities, and excellent value. Operating across numerous global locations, Hilton continues to uphold its mission to provide comfort and memorable stays to business and leisure travelers alike.
Working at Hilton means joining a team dedicated to hospitality excellence, where every team member plays a vital role in creating remarkable and personalized guest experiences. Hilton'... Show More
Working at Hilton means joining a team dedicated to hospitality excellence, where every team member plays a vital role in creating remarkable and personalized guest experiences. Hilton'... Show More
Job Requirements
- previous experience in a customer-focused industry
- positive attitude and good communication skills
- commitment to delivering a high level of customer service
- excellent grooming standards
- calm, efficient, and organized with great attention to detail
- ability to multi-task while maintaining a positive attitude when working with a guest
- professional manner with an emphasis on hospitality and guest service
- ability to work on your own and as part of a team
- competent level of IT proficiency
Job Qualifications
- previous experience in a customer-focused industry
- positive attitude and good communication skills
- commitment to delivering a high level of customer service
- excellent grooming standards
- calm, efficient, and organized with great attention to detail
- ability to multi-task while maintaining a positive attitude when working with a guest
- professional manner with an emphasis on hospitality and guest service
- ability to work on your own and as part of a team
- competent level of IT proficiency
Job Duties
- achieve positive outcomes from guest queries in a timely and efficient manner
- ensure an efficient reception experience for guests, including check in/out, and complete audit procedures, as required
- ensure that the guest service manager is kept fully aware of any relevant feedback from guests and, or, other departments
- demonstrate a high level of customer service at all times
- attend appropriate training courses, when required, and assist with the night team's training and development efforts
- demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: