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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $16.00 - $17.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
Life insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development
Referral Bonus
Job Description
HHM Hotels is a reputable and customer-focused hospitality company known for delivering exceptional guest experiences across its diverse portfolio of hotel properties. Committed to excellence and innovation in the hospitality industry, HHM Hotels prides itself on quality service, sustainability, and fostering a welcoming environment for both guests and employees. This well-established hotel brand operates with a mission centered on exceeding guest expectations through attention to detail and personalized care, making it a preferred destination for travelers seeking comfort and outstanding service.
As part of its dedication to growth and employee development, HHM Hotels is currently seeking a Front Desk... Show More
As part of its dedication to growth and employee development, HHM Hotels is currently seeking a Front Desk... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Duties
- Greet guests and offer assistance promptly
- Register and assign guests to hotel rooms
- Establish methods of payment and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and make change
- Transmit and receive messages using telephones or PMS system
- Respond to guest requests in a timely manner
- Receive and resolve guest complaints, escalate to supervisor if necessary
- Secure guests' valuables in hotel safe or safe-deposit boxes
- Perform bookkeeping activities such as balancing accounts and conducting audits
- Work toward increasing departmental and overall guest satisfaction
- Practice safe work habits and follow MSDS and OSHA standards
- Assist in the breakfast area or with luggage during peak times
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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