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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $18.50 - $20.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a renowned hospitality company dedicated to providing exceptional guest experiences across its portfolio of hotels. Known for its commitment to quality, sustainability, and guest satisfaction, HHM Hotels emphasizes a warm and welcoming atmosphere that reflects its core values and dedication to service excellence. The company prides itself on fostering a culture of innovation and continuous improvement, ensuring all team members have opportunities for growth and development within the organization. As a hospitality leader, HHM Hotels focuses on combining comfort, convenience, and personalized service to create memorable stays for guests from all walks of life.
The Fro... Show More
The Fro... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training
- Knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and offer assistance
- Register and assign guests to hotel rooms
- Establish methods of payment and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and make change for guests
- Transmit and receive messages using telephones or PMS system
- Respond to guest requests timely
- Receive and resolve guest complaints, escalate to supervisor if needed
- Secure guests' valuables in hotel safe or safe-deposit boxes
- Perform bookkeeping activities such as balancing accounts and conducting audits
- Be aware of guest satisfaction scores and work toward increasing satisfaction
- Practice safe work habits and follow MSDS and OSHA standards
- Assist in the breakfast area or with luggage during peak periods
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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