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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $21.00 - $22.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
Life insurance
Travel Discounts
Commuter Benefits
Employee assistance program
Wellness Program
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a reputable and dynamic hospitality company known for delivering exceptional guest experiences and maintaining high standards of service across its properties. As a growing hotel management company, HHM Hotels prides itself on its commitment to quality, sustainability, and customer satisfaction. With a focus on creating comfortable, welcoming environments, HHM Hotels provides both guests and employees with outstanding opportunities for growth and development within a culture that values integrity, excellence, and collaboration.
The Guest Service Agent role at HHM Hotels is a crucial position that serves as the frontline ambassador for the hotel brand. In this full-time ... Show More
The Guest Service Agent role at HHM Hotels is a crucial position that serves as the frontline ambassador for the hotel brand. In this full-time ... Show More
Job Requirements
- High School diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Qualifications
- High School diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Duties
- Immediately greet guests and offer to assist with their needs
- Register and assign guests to hotel rooms
- Establish methods of payment and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and make change for guests
- Transmit and receive messages, using telephones or the PMS system
- Respond to guest requests in a timely manner
- Receive and resolve guest complaints, elevating to supervisor if necessary
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms
- Perform bookkeeping activities, such as balancing accounts and conducting audits
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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