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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $19.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Match
Daily Pay
Life insurance
Access to work-life resources
Travel Discounts
Commuter Benefits
Employee assistance program
Educational development
Referral Bonus
Job Description
HHM Hotels is a prominent hospitality company known for delivering exceptional guest experiences across its diverse collection of hotels. With a commitment to excellence and sustainability, HHM Hotels emphasizes creating memorable stays for guests through outstanding service, comfortable accommodations, and modern amenities. Their dedication to fostering a welcoming environment for both guests and employees has positioned them as a reputable name in the hospitality industry. The company actively promotes career growth and development, offering clear advancement paths for motivated individuals within their organizational structure.
The Front Desk Agent role at HHM Hotels is an essential position that directly influen... Show More
The Front Desk Agent role at HHM Hotels is an essential position that directly influen... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Greet guests and offer immediate assistance
- register and assign guests to hotel rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change
- transmit and receive messages using telephones or the PMS system
- respond to guest requests in a timely manner
- receive and resolve guest complaints, elevating to supervisor if necessary
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities such as balancing accounts and conducting audits
- be aware of guest satisfaction scores and work toward increasing satisfaction
- practice safe work habits and follow MSDS and OSHA standards
- assist in breakfast area or with luggage during peak periods
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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