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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $13.00 - $16.25
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Travel Discounts
Commuter Transit Benefits
Employee assistance program
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a respected hospitality company known for delivering exceptional guest experiences across a variety of properties that cater to travelers seeking comfort, convenience, and quality service. With a strong commitment to excellence, sustainability, and community engagement, HHM Hotels has established itself as a brand that values its employees and guests alike. The company offers various opportunities for career growth and development within the hotel industry, emphasizing a culture of inclusivity and continuous learning. Offering competitive wages and comprehensive benefits, HHM Hotels supports both full-time and part-time staff, fostering a supportive work environment where every team member can thrive.Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of property management systems preferred
- Ability to stand for extended periods and lift up to 25 pounds
- Flexibility to work holidays, weekends, and alternate shifts
- Willingness to follow safety and health regulations
- Excellent communication skills
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training
- Knowledge of property management systems preferred
- Strong communication and interpersonal skills
- Ability to handle guest complaints effectively
- Attention to detail and organizational skills
- Ability to work varied schedules including holidays and weekends
Job Duties
- Greet guests promptly and courteously
- Register and assign guests to rooms
- Establish methods of payment and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and make change
- Transmit and receive messages using telephones or PMS system
- Respond to guest requests in a timely manner
- Receive and resolve guest complaints, escalating when necessary
- Secure guests' valuables in hotel safes
- Perform bookkeeping activities such as balancing accounts and audits
- Monitor and work to improve guest satisfaction scores
- Follow safety protocols and wear protective equipment
- Assist in breakfast area or with guest luggage during peak times
- Ensure overall guest satisfaction
- Perform other duties as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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