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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $18.50
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
wellness programs
life and disability coverage
Savings accounts
tuition aid
Travel and lodging perks
Job Description
Stonebridge is a reputable hospitality management company operating a portfolio of hotels committed to delivering exceptional guest experiences. Headquartered in the United States, Stonebridge focuses on managing full-service hotels and resorts that prioritize customer service, comfort, and convenience. A leader in the hospitality industry, Stonebridge prides itself on fostering a work environment that values teamwork, dedication, and respect for diversity. The company continuously invests in the growth and development of its employees by offering comprehensive training and competitive benefit packages. Stonebridge is an equal opportunity employer that emphasizes creating an inclusive workforce by providing reasonable accommodations for individuals with disabilities,... Show More
Job Requirements
- One year certificate from college or technical school or three to six months related experience and or training or equivalent combination of education and experience
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to speak English fluently
- Ability to interpret and perform basic computer and POS system functions
Job Qualifications
- One year certificate from college or technical school or equivalent combination of education and experience
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to speak English fluently
- Ability to interpret and perform basic computer and POS system functions
- Demonstrates accuracy and thoroughness
- Provides excellent customer service
- Meets or exceeds productivity standards
- Takes initiative and accountability
- Works independently with minimal supervision
Job Duties
- Operate the front desk according to standard operating procedures and with exceptional guest service
- Operate reservation system, check-in and checkout system and credit card system accurately, following safety and security procedures
- Check registration folio cards for completeness, accuracy, and legibility
- Maintain accurate cash sheet and balance cash drawer
- Operate the switchboard, answer calls within three rings, take and confirm guest messages accurately
- Know emergency procedures and respond appropriately
- Keep guest room numbers confidential
- Be knowledgeable of hotel promotions, room rates and amenities
- Know physical layout of building and local amenities
- Complete daily reports, audits, and correspondences as required
- Maintain cleanliness of lobby and office area
- Set wake-up calls as dictated by shift
- Prepare room status sheet for housekeeping and update housekeeping regularly
- Validate credit cards for acceptability
- Lock and secure front desk area when unattended
- Create incident reports as needed
- Take and record reservations with accuracy
- Resolve guest complaints
- Maintain regular attendance, punctuality, and follow break schedules
- Maintain high personal appearance standards
- Perform other duties as requested by supervisor
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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