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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
Life insurance
24/7 access to health resources
Travel Discounts
Commuter Benefits
Employee assistance program
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a renowned hospitality company focused on delivering exceptional service and memorable experiences to guests across its portfolio of hotels. With a strong commitment to excellence and customer satisfaction, HHM Hotels values creating a welcoming atmosphere while maintaining high sustainability and brand standards in every aspect of its operations. The company fosters an environment where employees are encouraged to grow professionally and personally, offering clear career advancement paths within the organization. At HHM Hotels, the culture revolves around core values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, ensuring a... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training
- knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and offer assistance
- register and assign guests to hotel rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change
- transmit and receive messages using telephones or PMS
- respond to guest requests in a timely manner
- receive and resolve guest complaints, escalating to supervisor as needed
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities such as balancing accounts and audits
- be aware of guest satisfaction scores and work to improve them
- practice safe work habits and wear protective safety equipment
- assist in the breakfast area or with guest luggage during peak periods
- ensure overall guest satisfaction
- perform other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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