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Job Overview
Benefits
Medical insurance
Dental Insurance
Life insurance
Vision Insurance
401k plan
Free Meals
Equal opportunity employer
Job Description
The Hay-Adams is an esteemed luxury hotel nestled in the heart of downtown Washington, D.C., celebrated for its rich history and prime location overlooking iconic landmarks such as the White House, St. John’s Church, and Lafayette Park. This five-star boutique hotel provides an unparalleled blend of traditional elegance and modern luxury, catering to discerning travelers who seek a refined residence with impeccable service. With a commitment to excellence, The Hay-Adams fosters an environment where guest experience transcends the ordinary, emphasizing personal connections that make every visitor feel uniquely valued and cared for.
Founded on principles of hospitality, camarader... Show More
Founded on principles of hospitality, camarader... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality or customer service
- Excellent communication skills
- Ability to work flexible hours including weekends and holidays
- Proficiency in basic computer skills
- Strong problem-solving abilities
- Friendly and professional attitude
Job Qualifications
- High school diploma or equivalent
- Previous experience in a customer service role preferred
- Strong interpersonal and communication skills
- Ability to multitask and work in a fast-paced environment
- Familiarity with hotel management software is a plus
- Professional appearance and demeanor
- Commitment to providing exceptional guest experiences
Job Duties
- Attend to guest needs ensuring satisfaction
- Maintain effective operation of the front desk
- Build and nurture client relationships
- Uphold The Hay-Adams Leading Quality Standards
- Coordinate with other hotel departments to ensure guest requests are fulfilled
- Handle check-in and check-out processes efficiently
- Resolve guest issues promptly and professionally
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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