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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a respected hospitality company known for managing a diverse portfolio of hotels that emphasize guest satisfaction, quality service, and sustainable practices throughout the hospitality industry. With a strong presence in key locations, HHM Hotels is committed to delivering memorable experiences by maintaining high standards of comfort, professionalism, and personalized attention. The company values its employees, fosters growth and learning opportunities, and creates an inclusive environment where every team member contributes to the brand's positive reputation. HHM Hotels operates with a focus on excellence, adaptability, and a service mindset that puts people first.
The Guest Service ... Show More
The Guest Service ... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Qualifications
- High School diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and assist with their needs
- Register and assign guests to hotel rooms
- Establish methods of payment and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and make change
- Transmit and receive messages using telephones or PMS system
- Respond to guest requests in a timely manner
- Receive and resolve guest complaints, elevating to supervisor if necessary
- Secure guests' valuables in hotel safe or safe-deposit boxes
- Perform bookkeeping activities such as balancing accounts and conducting audits
- Be aware of guest satisfaction scores and work toward increasing satisfaction
- Practice safe work habits and follow safety standards
- Assist in breakfast area or help guests with luggage during peak periods
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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