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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Wellness Program
employee discount
Dental Insurance
Health Insurance
Referral program
Commuter assistance
Employee assistance program
401(k) matching
Paid Time Off
Vision Insurance
Life insurance
Job Description
HHM Hotels is a respected hospitality company known for providing exceptional lodging experiences through a network of hotels that emphasize quality service and guest satisfaction. As a dynamic hotel management company, HHM Hotels is committed to delivering comfortable accommodations and a welcoming environment for guests, ensuring every stay is memorable and exceeds expectations. Their portfolio includes a variety of hotel brands that blend modern conveniences with warm hospitality, catering to leisure and business travelers alike. The company prides itself on a culture centered around people, service excellence, and innovation. The employment opportunity is for a Guest Service Agent, an essential... Show More
Job Requirements
- High School diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High School diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Immediately greet guests and offer to assist with their needs
- register and assign guests to hotel rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change for guests
- transmit and receive messages, using telephones or the PMS system
- respond to guest requests in a timely manner
- receive and resolve guest complaints, elevating to supervisor if necessary
- secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms
- perform bookkeeping activities, such as balancing accounts and conducting audits
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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