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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $18.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Free parking
Paid holidays
Dental Insurance
Health Insurance
401(k) matching
Paid Time Off
Opportunities for advancement
Vision Insurance
Job Description
This opportunity is with a reputable hotel recognized for its commitment to providing genuine hospitality and exceptional guest experiences. The hotel prides itself on a strong culture driven by core Guiding Principles such as Associate Engagement, Presentation of the Hotels, Driving Guest Loyalty, Ensuring Financial Success, and Community and Global Focus. These pillars support the hotel’s mission to exceed guest expectations through outstanding service, attention to detail, integrity, and superior quality. The organization is dedicated to growing and developing its associates, offering career advancement in a fast-paced environment where team members are valued for their contributions and dedication to guest... Show More
Job Requirements
- Ability to work all shifts including overnights, weekends, and holidays
- previous experience in hotel front office operations preferred
- proficiency in English required
- excellent written and verbal communication, coaching and interpersonal skills
- strong guest service orientation
- ability to work well under pressure
- thrives in a fast-paced environment
- must have open availability work weekends and holidays
- frequent walking and standing during shift
- ability to occasionally exert up to 25 pounds lift, carry, push, or pull objects
Job Qualifications
- High school diploma or equivalent preferred
- previous experience in hotel front office operations preferred
- proficiency in English required, bilingual is an asset
- excellent written and verbal communication skills
- strong guest service orientation
- ability to work well under pressure
- thrives in a fast-paced environment
- excellent interpersonal and coaching skills
Job Duties
- Greet guests upon arrival with a warm and sincere welcome
- perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignments
- issue keys while ensuring utmost safety and confidentiality
- maintain and protect guest privacy and discretion
- settle guest accounts while ensuring all service standards are followed
- assist guests and answer inquiries regarding hotel facilities in an informative and helpful way
- drive revenue through room upsells and cross-promotion of other hotel outlets
- build strong rapport with support departments
- create reservations for guests who are at the desk or who call in after hours
- consistently offer professional, engaging and friendly service
- resolve guest issues and inquiries, and escalate to Supervisor or Manager when appropriate
- other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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