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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Wellness Program
employee discount
Dental Insurance
Health Insurance
Referral program
Commuter assistance
Employee assistance program
401(k) matching
Paid Time Off
Vision Insurance
Life insurance
Job Description
HHM Hotels is a renowned hospitality company known for its commitment to delivering exceptional guest experiences and upholding sustainability standards through its EarthView program. As a part of the hospitality industry, HHM Hotels operates numerous properties offering a range of accommodations and services designed to ensure comfort and satisfaction for travelers worldwide. The company prides itself on fostering an inclusive and dynamic work environment dedicated to employee growth and excellence. HHM Hotels values its workforce under the principles of 'People Are Our Capability', 'Hearts That Serve', 'Only Excellence', 'Stay Nimble', and 'Own It', reflecting the company's dedication to quality service... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and offer to assist with their needs
- register and assign guests to hotel rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change for guests
- transmit and receive messages using telephones or PMS system
- respond to guest requests in a timely manner
- receive and resolve guest complaints, elevating to supervisor if necessary
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities such as balancing accounts and conducting audits
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- follow sustainability guidelines and practices related to EarthView program
- practice safe work habits and follow MSDS and OSHA standards
- assist in breakfast area or with guests' luggage during peak periods
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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