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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $28.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Dental Insurance
Health Insurance
Disability insurance
401(k) matching
Paid Time Off
Vision Insurance
Job Description
Stonebridge is a reputable hospitality company dedicated to providing exceptional guest experiences through its well-managed hotel operations in major metropolitan areas such as New York, New York. Known for its commitment to quality service and guest satisfaction, Stonebridge operates various properties that offer a welcoming environment, comfortable accommodations, and professional guest services. As a company, Stonebridge emphasizes equal employment opportunity and inclusivity, ensuring that its team members work in an environment free from discrimination and with reasonable accommodations for disabilities. The company also prioritizes employee well-being by offering a range of benefits, including medical, dental, and vision coverage, paid time... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a hotel front desk or guest service role preferred
- Strong customer service skills
- Proficiency with property management software
- Ability to handle cash transactions
- Excellent problem-solving skills
- Strong organizational skills
- Ability to work flexible hours including evenings, weekends, and holidays
- Ability to stand and walk for extended periods
- Ability to lift up to 10 pounds occasionally
Job Qualifications
- Previous experience in a hotel front desk or guest service role preferred
- Strong customer service and communication skills to interact effectively with guests and staff
- Proficiency in using property management systems and basic office software such as Word and Excel
- Ability to handle cash transactions and perform basic bookkeeping tasks
- Excellent problem-solving abilities to resolve guest issues efficiently
- Strong organizational skills with attention to detail in managing guest reservations and records
- Ability to work independently and follow established hotel policies and procedures
Job Duties
- Greet, register, and assign rooms to guests upon their arrival
- Verify guest credit and establish payment methods for accommodation
- Keep accurate records of room availability and guest accounts using property management systems
- Compute bills, collect payments, and make change for guests
- Perform basic bookkeeping tasks, such as balancing cash accounts
- Issue room keys and provide necessary instructions to bell attendants
- Review accounts and charges with guests during the check-out process
- Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems
- Transmit and receive guest messages using telephones or switchboards
- Coordinate with housekeeping and maintenance staff to address guest-reported issues
- Make and confirm reservations for guests
- Answer inquiries about hotel services, nearby dining, shopping, and entertainment options
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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