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Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $15.45
Work Schedule
Flexible
Weekend Shifts
Benefits
Dental Insurance
Health Insurance
Disability insurance
401(k) matching
Paid Time Off
Vision Insurance
Job Description
Stonebridge is a reputable hospitality company known for its commitment to providing exceptional guest experiences across its portfolio of hotels. With a strong emphasis on quality service and customer satisfaction, Stonebridge hotels are designed to offer a welcoming and comfortable environment for all guests. Located in Keller, Texas, the company prides itself on maintaining a professional yet friendly atmosphere where both guests and employees feel valued and respected. The hotels operated by Stonebridge are well-appointed with modern amenities and staffed by a team dedicated to excellence in hospitality.
The role of Guest Service Agent at the Keller, TX ... Show More
The role of Guest Service Agent at the Keller, TX ... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a hotel front desk or guest service role preferred
- Strong customer service and communication skills
- Proficiency in property management systems and office software
- Ability to handle cash and perform bookkeeping tasks
- Excellent problem-solving abilities
- Strong organizational skills
- Ability to work independently
- Flexible schedule with availability for evenings weekends and holidays
Job Qualifications
- Previous experience in a hotel front desk or guest service role preferred
- Strong customer service and communication skills
- Proficiency in using property management systems and basic office software such as Word and Excel
- Ability to handle cash transactions and perform basic bookkeeping tasks
- Excellent problem-solving abilities
- Strong organizational skills with attention to detail
- Ability to work independently and follow established hotel policies and procedures
Job Duties
- Greet register and assign rooms to guests upon their arrival
- Verify guest credit and establish payment methods for accommodation
- Keep accurate records of room availability and guest accounts using property management systems
- Compute bills collect payments and make change for guests
- Perform basic bookkeeping tasks such as balancing cash accounts
- Issue room keys and provide necessary instructions to bell attendants
- Review accounts and charges with guests during the check-out process
- Post charges for rooms food beverages and services to ledgers manually or via computer systems
- Transmit and receive guest messages using telephones or switchboards
- Coordinate with housekeeping and maintenance staff to address guest-reported issues
- Make and confirm reservations for guests
- Answer inquiries about hotel services nearby dining shopping and entertainment options
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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