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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.00 - $23.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health savings account
Dental Insurance
Health Insurance
Paid parental leave
Disability insurance
401(k) matching
Tuition Reimbursement
Vision Insurance
Parental leave
Life insurance
Job Description
Sonesta International Hotels is the 8th largest hotel company in the United States and is experiencing rapid growth. It operates a broad portfolio of full-service and focused hotels located in major cities across the country and internationally. With over 1000 properties across eight countries, Sonesta's diverse presence includes owned, managed, and franchised hotels, offering guests exceptional hospitality experiences. The company is deeply committed to a people-centric approach, delivering service marked by passion, loyalty, and meaningful connections. Sonesta's philosophy, "Together We Thrive," emphasizes quality, value, and memorable guest experiences during every stay, reflecting the core of their global hospitality mission. Show More
Job Requirements
- High school diploma or equivalent
- One year of previous hotel or retail customer service experience preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Ability to stand for extended periods
- Ability to lift, carry, or pull items weighing up to 50 pounds
- Ability to frequently bend, kneel, climb, and move about the facility
- Willingness to work mornings, evenings, weekends, and holidays
- Valid driver's license
- Ability to handle objects and equipment frequently
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous experience in the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Other languages beneficial
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver’s license required
Job Duties
- Deliver on the promise of Sonesta service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions including posting all charges, completing reports, preparing deposits, and securing assigned bank
- Maintain the security of cash, credit card transactions, and guest information
- Book guest reservations for individuals and groups by phone or internally, process cancellations, revisions, and updates
- Up-sell rooms to maximize revenue
- Follow seasonal demand reservation strategies regarding room type and pricing
- Promote teamwork and quality service through communication and coordination with other shifts and management
- Service the shoppe and the pour ensuring guest service and product delivery while adhering to local alcohol laws
- Fulfill guest special requests and ensure proper delivery of guest services
- Issue, control, and release guest safe-deposit boxes
- Comply with federal, state, and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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