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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $13.00 - $16.25
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Career development opportunities
Job Description
Kimpton Hotels & Restaurants is a renowned boutique hospitality group founded in 1981 in San Francisco that focuses on creating heartfelt, human connections and personalized guest experiences. The company stands out for its entrepreneurial spirit and commitment to an inclusive, vibrant culture where employees can be themselves and thrive. By encouraging authenticity and creativity among its diverse team members, Kimpton fosters an environment that is lively, empowering, and highly guest-oriented, ensuring guests receive exceptional service during every stay. This hospitality leader continually strives to improve the lives of coworkers, guests, owners, and communities through meaningful work and genuine engagement.
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Job Requirements
- High school diploma or general education degree (GED)
- Previous experience in a front desk or customer-facing role preferred
- Knowledgeable of immediate area, services, attractions, and events
- Flexible schedule, able to work evenings, weekends and holidays
- Work well under pressure dealing with many arrivals and departures within a short period
- Familiar with hotel systems and operations and ability to enter information accurately
Job Qualifications
- High school diploma or general education degree (GED)
- Previous experience in a front desk or customer-facing role preferred
- Knowledgeable of immediate area, services, attractions, and events
- Flexible schedule, able to work evenings, weekends and holidays
- Work well under pressure dealing with multiple arrivals and departures
- Familiar with hotel systems and operations with ability to enter information accurately
Job Duties
- Review arrivals noting special requests, blocking rooms as needed
- Check in and out hotel guests in a confident, professional and friendly manner
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
- Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, all packages, and any special requests
- Follow established key control policy
- Ensure proper credit policies are followed
- Submit all lost & found articles accompanied by a completed report
- Open, secure, and balance out daily shift bank including counting and verifying cash, check, and credit card transactions
- Verify credit limit report
- Monitor room availability throughout the day
- Review daily selling status of the hotel using yield management system
- Attend department meeting once a month
- Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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