You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
Employee perks and discounts
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels stands as the 8th largest hotel company in the United States, boasting a rapidly expanding footprint across major cities with over 1000 properties spanning eight countries. This diverse hospitality group offers a compelling blend of full-service and focused hotels, encompassing owned, managed, and franchised properties, making Sonesta a ubiquitous presence in the hotel industry. With an emphasis on the human side of hospitality, Sonesta is deeply committed to delivering service imbued with passion, creating loyalty with clear purpose, and crafting experiences that genuinely connect with guests from around the globe. Through its core philosophy, "Together We Thrive,"... Show More
Job Requirements
- High school diploma or equivalent required
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Will be required to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver’s license required
- Frequently standing up, bending, climbing, kneeling, and moving about the facility
- Carrying, lifting or pulling items weighing up to 50 pounds
- Frequently handling objects and equipment
- Standing for extended periods of time
- Will be required to work mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Other languages beneficial
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Will be required to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver’s license required
Job Duties
- Deliver on the promise of Sonesta service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions, including posting charges, preparing deposits, and securing assigned bank
- Maintain the security of cash, credit card transactions, and guest information
- Book guest reservations for individuals and/or groups, process cancellations, revisions, and information updates
- Up-sell rooms where possible to maximize revenue
- Follow seasonal demand reservation strategy as communicated by hotel management regarding room type and pricing
- Promote teamwork and quality service through communication and coordination with other shifts and management
- Service the shoppe and the pour by ensuring guests receive products and services offered, complying with local laws regarding alcohol sales
- Fulfill guest special requests and ensure proper delivery of guest services
- Issue, control, and release guest safe-deposit boxes
- Comply with federal, state, and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All