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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.00 - $23.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health savings account
Dental Insurance
Health Insurance
Paid parental leave
Disability insurance
401(k) matching
Tuition Reimbursement
Vision Insurance
Parental leave
Life insurance
Job Description
Sonesta International Hotels is the eighth largest hotel company in the United States and continues to expand rapidly. Specializing in a distinctive blend of full-service and focused hotels in prime cities, Sonesta boasts a uniquely diverse portfolio of owned, managed, and franchised properties, making it a prominent presence in the hospitality industry. The company has a strong commitment to excellence, driven by the human side of hospitality, delivering passionate service, purposeful loyalty, and memorable experiences that genuinely connect with guests. With over 1000 properties across eight countries, Sonesta aims to bring quality, value, and exceptional hospitality to every guest and... Show More
Job Requirements
- High school diploma or equivalent
- One year of previous hotel experience, or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Frequently standing up, bending, climbing, kneeling, and moving about the facility
- Carrying, lifting or pulling items weighing up to 50 pounds
- Frequently handling objects and equipment
- Standing for extended periods of time
- Will be required to work mornings, evening, weekends, and holidays
- Valid driver’s license required
Job Qualifications
- High School diploma or equivalent
- One year of previous hotel experience, or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Other languages beneficial
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Will be required to obtain a ServSafe certification
- May be required to obtain a TIPS certification
- Valid driver’s license required
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
- Responsible to maintain the security of cash, credit card transactions, and guest information
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel
- process cancellations, revisions, and information updates on changes
- Up-sell rooms where possible to maximize revenue
- Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel
- Follow all local laws with regard to alcoholic beverage sales
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered
- Issue, control and release guest safe-deposit boxes
- Comply with federal, state and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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