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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $17.00 - $17.50
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
Life insurance
Travel Discounts
Commuter Benefits
Employee assistance program
Wellness Program
Educational development
Referral Bonus
Job Description
HHM Hotels is a respected and dynamic hospitality company managing a collection of hotels that prioritize guest satisfaction, operational excellence, and sustainable practices. Recognized for its commitment to quality service and employee growth, HHM Hotels aims to create memorable experiences for its guests through exemplary customer service and a welcoming environment. The company's values emphasize capability, service heart, excellence, agility, and ownership, fostering an inclusive culture where employees are empowered to grow and innovate. With a commitment to sustainability, HHM Hotels consistently integrates eco-friendly methods into their operations, enhancing both the guest experience and environmental responsibility.
The role of ... Show More
The role of ... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
- ability to work varied shifts including holidays and weekends
- ability to stand for extended periods and lift up to 25 pounds
- strong interpersonal skills
- commitment to guest satisfaction
- adherence to safety and OSHA standards
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience required
- knowledge of PMS systems preferred
- strong communication skills
- ability to multitask in a fast-paced environment
- excellent problem-solving abilities
- friendly and professional demeanor
Job Duties
- Greet guests immediately and offer assistance
- register and assign guests to hotel rooms
- establish payment methods and verify credit
- make and confirm reservations
- compute bills and collect payments
- transmit and receive messages using PMS system
- respond to guest requests promptly
- resolve guest complaints and escalate when necessary
- secure guests' valuables
- perform bookkeeping activities
- monitor guest satisfaction scores and improve service
- practice safe work habits and comply with OSHA standards
- assist in breakfast area or with luggage during peak periods
- ensure overall guest satisfaction
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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