You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Access to TELUS Health
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational and professional development
Referral Bonus Program
Job Description
HHM Hotels is a renowned hospitality company dedicated to providing exceptional guest experiences through its chain of hotels. Known for its commitment to quality service, sustainability, and guest satisfaction, HHM Hotels has created a welcoming environment that fosters both employee growth and customer loyalty. Emphasizing the importance of heart, excellence, agility, and ownership in their values, HHM Hotels strives to maintain a resilient and dynamic team that can adapt to the evolving needs of the industry.
As a Guest Service Agent with HHM Hotels, you will serve as the frontline ambassador of the hotel, ensuring that every guest receiv... Show More
As a Guest Service Agent with HHM Hotels, you will serve as the frontline ambassador of the hotel, ensuring that every guest receiv... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
- Ability to work varying schedules including holidays, weekends, and alternate shifts
- Physical capability to stand for extended periods, walk, push, and lift up to 25 pounds, bend, stoop, kneel, or crouch
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training
- Knowledge of PMS systems preferred
Job Duties
- Greet guests and assist with their needs promptly
- Register and assign guests to hotel rooms
- Establish methods of payment and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and make change for guests
- Transmit and receive messages using telephones or PMS system
- Respond to guest requests in a timely manner
- Receive and resolve guest complaints, escalating to supervisor if necessary
- Secure guests' valuables in hotel safe or safe-deposit boxes
- Perform bookkeeping activities such as balancing accounts and conducting audits
- Be aware of guest satisfaction scores and work to increase them
- Practice safe work habits following MSDS and OSHA standards
- Assist in breakfast area or with guest luggage during peak periods
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All