Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a distinguished hospitality group known for managing a collection of high-quality hotels and providing exceptional guest experiences. The company prides itself on its commitment to excellence, sustainability, and delivering outstanding customer service. As a growing organization within the hotel industry, HHM Hotels fosters an environment that values the development of its employees and offers opportunities for career growth, all within a sustainable and guest-centric framework. The company's culture is built on the principles of "People Are Our Capability," "Hearts That Serve," "Only Excellence," "Stay Nimble," and "Own It," reflecting the values that guide every team member's approach... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Duties
- Greet guests and offer assistance immediately
- Register and assign guests to hotel rooms
- Establish methods of payment and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and make change
- Transmit and receive messages using telephones or PMS system
- Respond to guest requests in a timely manner
- Receive and resolve guest complaints, escalating when necessary
- Secure guests' valuables in hotel safe or safe-deposit boxes
- Perform bookkeeping activities such as balancing accounts and conducting audits
- Be aware of guest satisfaction scores and strive to improve them
- Practice safe work habits and follow safety standards
- Assist in breakfast service or with luggage during peak periods
- Ensure overall guest satisfaction
- Perform other duties as requested by management
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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