Job Overview
Employment Type
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $29.50 - $30.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
Various Employee Perks and Discounts
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels stands as the 8th largest hotel company in the United States, rapidly expanding its footprint with a diverse portfolio that combines full-service and focused hotels located in major cities. With over 1000 properties across eight countries, Sonesta is recognized for delivering quality, value, and remarkable hospitality experiences. The company's unique blend of owned, managed, and franchised properties underlines its presence in key markets, providing guests with a seamless experience wherever they choose to stay. Sonesta is driven by a human-centric approach to hospitality, placing passion, loyalty, and genuine connection at the core of every guest interaction.\n\nThe role... Show More
Job Requirements
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English, other languages beneficial
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Required to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver’s license required
- Frequently standing, bending, climbing, kneeling, and moving about the facility
- Carrying, lifting, or pulling items up to 50 pounds
- Frequently handling objects and equipment
- Standing for extended periods of time
- Willingness to work mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- One year of hotel experience or retail customer service preferred
- Experience in the extended stay industry preferred
- Ability to speak, read, and write fluent English, other languages beneficial
- Professional verbal and written communication skills
- Basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May need to obtain TIPS certification
- Valid driver’s license required
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures including posting charges, preparing deposits, and securing assigned bank
- Maintain the security of cash, credit card transactions, and guest information
- Book guest reservations for individuals and/or groups, process cancellations and revisions, and up-sell rooms to maximize revenue
- Follow seasonal demand reservation strategy regarding room type and pricing
- Promote teamwork and quality service through coordination with other shifts and management
- Service the shoppe and the pour by ensuring guests receive service and products and follow local alcohol laws
- Ensure guest special requests are fulfilled and proper delivery of guest services
- Issue, control and release guest safe-deposit boxes
- Comply with federal, state, and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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