Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
competitive pay
Bonus opportunities
Training and Development
Opportunity for advancement
Medical
Dental
Vision
401k with match
Paid Time Off
Holiday pay
Free parking
hotel discounts
safe work environment
Job Description
This employer is a hospitality organization known for its commitment to delivering genuine hospitality and exceptional guest experiences. The company's foundation is built on guiding principles that emphasize associate engagement, the presentation of their hotels, driving guest loyalty, ensuring financial success, and a community and global focus. As a growing organization, they take pride in maintaining a reputation for exceeding guest expectations through accountability, attention to detail, integrity, and superior quality and service. The company fosters an inclusive, supportive work environment that values diversity and equal opportunity for all associates and applicants. They are dedicated to creating unforgettable experiences for... Show More
Job Requirements
- Ability to work all shifts including overnights, weekends, and holidays
- must have open availability work weekends and holidays
- frequent walking and standing during shift
- may occasionally exert up to 25 pounds lift, carry, push, or pull objects
Job Qualifications
- Previous experience in hotel front office operations preferred
- proficiency in English required, bilingual is an asset
- excellent written and verbal communication, coaching and interpersonal skills
- strong guest service orientation, utilizing empathy and creative thinking
- ability to work well under pressure
- thrives in a fast-paced environment
Job Duties
- Greet guests upon arrival with a warm and sincere welcome
- perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignments
- issue keys while ensuring utmost safety and confidentiality
- maintain and protect guest privacy and discretion
- settle guest accounts while ensuring all services standards are followed
- assist guests and answer inquiries regarding hotel facilities in an informative and helpful way
- drive revenue through room upsells and cross-promotion of other hotel outlets
- build strong rapport with support departments
- create reservations for guests who are at the desk or who call in after hours
- consistently offer professional, engaging and friendly service
- resolve guest issues and inquiries, and escalate to supervisor or manager when appropriate
- perform other duties as assigned
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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