Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $17.50
Work Schedule
Rotating Shifts
Weekend Shifts
Night Shifts
Benefits
competitive pay
Bonus opportunities
Training and Development
Opportunity for advancement
Medical
Dental
Vision
401k with match
Paid Time Off
Holiday pay
Free parking
hotel discounts
safe work environment
Job Description
Our company is a reputable hotel organization driven by core values such as associate engagement, meticulous presentation of our hotels, driving guest loyalty, ensuring financial success, and maintaining a strong community and global focus. We pride ourselves on a genuine hospitality culture and an unwavering commitment to service excellence that consistently exceeds guest expectations. As a growing hotel group, we focus on providing unforgettable guest experiences and building long-term loyal relationships by delivering promises with a keen eye for accountability, attention to detail, integrity, and superior quality service. Our team atmosphere nurtures ongoing development and advancement opportunities, fostering a passionate... Show More
Job Requirements
- Ability to work all shifts including overnights, weekends, and holidays
- previous experience in hotel front office operations preferred
- proficiency in English required, bilingual is an asset
- excellent written/verbal communication, coaching and interpersonal skills
- strong guest service orientation, utilizing empathy and creative thinking
- ability to work well under pressure
- thrives in a fast-paced environment
- must have open availability work weekends and holidays
Job Qualifications
- Previous experience in hotel front office operations preferred
- proficiency in English required, bilingual is an asset
- excellent written/verbal communication, coaching and interpersonal skills
- strong guest service orientation, utilizing empathy and creative thinking
- ability to work well under pressure
- thrives in a fast-paced environment
- must have open availability work weekends and holidays
Job Duties
- Greet guests upon arrival with a warm and sincere welcome
- perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignments
- issue keys while ensuring utmost safety and confidentiality
- maintain and protect guest privacy and discretion
- settle guest accounts while ensuring all services standards are followed
- assist guests and answer inquiries regarding hotel facilities in an informative and helpful way
- drive revenue through room upsells and cross-promotion of other hotel outlets
- build strong rapport with support departments
- create reservations for guests who are at the desk or who call in after hours
- consistently offers professional, engaging and friendly service
- resolve guest issues and inquiries, and escalate to Supervisor or Manager when appropriate
- other duties as assigned
OysterLink connects hospitality employers and applicants.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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