Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling
Job Description
This job description outlines the role of a Guest Service Agent within a hospitality establishment, typically a hotel or similar lodging facility. The company in question is dedicated to delivering excellent customer service and providing guests with an exceptional experience from check-in to check-out. In the hospitality industry, the front desk operations serve as the primary point of contact for guests. Therefore, this company places great emphasis on recruiting individuals who embody a friendly demeanor, professionalism, and efficiency. The Guest Service Agent role is an essential position that contributes directly to guest satisfaction and loyalty, making it a vital part... Show More
Job Requirements
- high school diploma or equivalent
- prior guest service experience preferred
- ability to work flexible hours including evenings, weekends and holidays
- strong customer service orientation
- cash handling skills
- basic computer literacy
- excellent verbal communication skills
- ability to maintain confidentiality
- problem-solving skills
- knowledge of emergency response protocols
Job Qualifications
- high school diploma or equivalent
- prior experience in guest services or hospitality preferred
- strong communication and interpersonal skills
- proficiency in handling cash and financial transactions
- ability to operate switchboard and basic computer systems
- knowledge of local area amenities and attractions is a plus
- ability to manage multiple tasks efficiently
- excellent problem-solving and complaint resolution abilities
- understanding of safety and emergency procedures
Job Duties
- greet guests
- check guests in and out with friendliness, speed and accuracy
- maintain all paperwork as required by the shift including initialing and dating
- handle cash accurately and balance shift report
- operate switchboard and transfer calls
- maintain confidentiality on and off duty
- know room rates, locations, furnishings and physical make-up of building
- promote membership in the franchise's membership club
- refer guests to lodging when hotel is full
- provide information about local attractions, restaurants and events
- present a friendly and caring image
- take and record reservations with accuracy and confirm as requested
- check credit cards and guaranteed reservations for validity
- know reservation status daily and future
- handle guest complaints
- know and respond to emergency procedures
- report potential hazards and complete incident/accident reports
- maintain lobby and office cleanliness
- use computer systems including proper shutdown procedures
- set up and maintain continental breakfast area
- know location and use of ADA box
- complete various shift reports and logs
- perform all other duties as assigned
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
No experience required
Job Location
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