Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
basic life insurance
Wellness Program
Travel Discounts
Commuter Benefits
employee assistance
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a renowned hospitality company specializing in providing exceptional lodging experiences across various locations. With a strong commitment to quality service and guest satisfaction, HHM Hotels represents an established brand in the hotel industry that continuously strives to maintain high standards through its comprehensive training programs, sustainable practices, and guest-focused operations. Their emphasis on a positive work culture ensures employees are equipped to deliver excellence while fostering an environment where growth and development are encouraged.
The Guest Service Agent role at HHM Hotels is a vital front-line position that ensures guests receive courteous, efficient, and personalized atten... Show More
The Guest Service Agent role at HHM Hotels is a vital front-line position that ensures guests receive courteous, efficient, and personalized atten... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and offer assistance
- register and assign guests to hotel rooms
- establish payment methods and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change
- transmit and receive messages using telephones or PMS system
- respond to guest requests in a timely manner
- receive and resolve guest complaints, elevating to supervisor if necessary
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities such as balancing accounts and conducting audits
- be aware of guest satisfaction scores and work toward increasing satisfaction
- practice safe work habits and follow safety standards
- assist in breakfast area or with luggage during peak times
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink lists restaurant, hotel, and hospitality jobs.
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