Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Match
Daily Pay
basic life insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Professional Development
Referral Bonus Program
Job Description
HHM Hotels is a renowned hospitality company committed to providing exceptional lodging experiences by blending comfort, convenience, and excellent service. Established with a focus on guest satisfaction and operational excellence, HHM Hotels operates a chain of hotels known for their welcoming ambiance, high standards of cleanliness, and friendly staff. Their portfolio covers various locations, catering to a diverse clientele that includes business travelers, vacationers, and long-term guests. The company values sustainability and integrates environmentally responsible practices into its operations to ensure a better future for both guests and the planet. At HHM Hotels, employees are encouraged to grow personally and... Show More
Job Requirements
- high school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- high school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- greet guests immediately and offer assistance
- register and assign guests to hotel rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change
- transmit and receive messages using telephones or the PMS system
- respond to guest requests in a timely manner
- receive and resolve guest complaints, elevating to supervisor if necessary
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities such as balancing accounts and conducting audits
- be aware of guest satisfaction scores and work to increase them
- practice safe work habits and follow MSDS and OSHA standards
- assist in the breakfast area or with luggage when required
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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